Our return policy is effective for 30 days from the date of delivery. Returns must be postmarked no later than 30 days from the date you received your Epic Hoodie order. To be eligible for a return, your item must be unused, in the same condition that you received it. When sending a return or exchange always contact firstname.lastname@example.org prior to returning the item(s) and please include the Epic Hoodie Return/Exchange Form.
Refunds (if applicable) If you would like to return your item, please use the Return/Exchange print out provided to you by our support team. You will be responsible for return postage unless the item you purchased is damaged or the incorrect size, in which case our customer support will provide a return label free of charge.
Once your return is received and processed we will send you an email notifying that we have received your returned item. Once your return is approved, your refund will be processed in the form of either store credit or refund.
We allow cancellation of made-to-order items up to 24 hours after purchase. If you would like to cancel a made-to-order item after that time, there will be a 15% re-stock fee deducted to account for the item being already placed into production. Please make sure to read our item descriptions carefully to verify whether you are purchasing made-to-order or ready to ship :)
Size change requests on made-to-order items after 24 hours from time of purchase will incur a 10% re-stocking fee.